Terms and Conditions
Terms and conditions Important information and terms and conditions
These T&Cs are for the interest of safety, responsibility and welfare for our clients. We reserve the right to change these terms and conditions at any time. Any changes will take immediate effect and it is the responsibility of our clients to read these.
1. Training Classes and 1-2-1 Training
Bookings: Payment is required in full to confirm your booking.
To ensure you are guaranteed a place on a course, it is advisable to pay by BACS. This document will be attached to confirmation email and by receiving this you have acknowledged that you are aware of our terms and conditions. Confirmation of your booking will be forwarded by email. It is the client’s responsibility to ensure they arrive at the right venue and at the correct time. Helen’s Hounds Dog Training reserve the right of attendance for all courses and training services. We cannot guarantee a place on a course unless prior payment has been made via a bank transfer or cash. We are no longer able to take cheques as payment. If you request a place on a course without paying by return of a booking form, there is no assurance a space will be available on commencement of the course. We will endeavour to contact you when places are limited.
1-2-1 Training sessions: The training session will take place via Zoom or at a suitable, agreed location, depending on the nature of the training. Practical aspects of the programme are included and will be demonstrated to you. Fees must be paid at least 48 hours prior to the training session. If booking a programme, the total fee must be paid prior to the first appointment and all sessions in a pre-paid package must be taken within 3 months of that date. Any parking expenditure or mileage, if applicable, will be in addition. If you need to cancel your appointment please inform me, allowing 48 hours notice. Cancelled appointments with less than the notice period will incur a cancellation charge of £20.00.
Classes: We limit the number of dogs in our classes to provide the appropriate trainer to dog ratio. Booking in advance guarantees a place on our courses. You must not knowingly book a dog that shows aggression or nervousness onto a training course, unless it is specific course that is intended to address these issues. We reserve the right to excuse dogs that are aggressive in class unless we have assessed your dog for a re-socialisation class. If you do not advise us of potential problems and your dog shows aggression in class you will not be entitled to a refund. Contact us if you are not sure whether a class is suitable for your dog. If you are unsure about the suitability of your dog in class and have not asked us to assess your dog before your attendance, you will not be refunded if your dog is unsuitable for the class you have booked. If we have agreed to your dog attending but the dog is not suited to the class environment, we will offer you alternative arrangements, such as working with you on a one-to-one basis. We are unable to refund course fees once the course has commenced and partial refunds for missed classes are not given. Please notify us beforehand if you will miss a class. Unfortunately we are unable to provide make up sessions however we will endeavour to ensure you are able to catch up at your next attendance.
Considerations: When arriving at class please avoid meeting the other dogs on lead. Not all dogs like to be near other dogs when restrained on lead and may react as a consequence. Do not crowd doorways and allow plenty of room for a dog to enter and exit the hall. On arrival enter the hall when requested and take a seat. Do not allow dogs to play together outside the venue before a class, as this can cause excitement and a lack of attention during the session. A toilet break before each class will ensure your puppy is empty and comfortable. Please be a responsible dog owner and always clean up after your dog. Take home all used poo bags and do not leave these on the premises or outside in the car park. For livelier, excitable dogs it can be beneficial to exercise your dog before class with a game or a short walk. Do not over-exercise your dog before a class otherwise they will be too weary. Please consider others in class and switch off your mobile phone. We ask that you do not hold conversations on your phone during a class. Photography or video recording is not permitted in class. We may occasionally record for promotional purposes, however please alert us if you do not wish to appear.
What to wear: Our training involves practical handling therefore appropriate shoes and clothing is recommended. Please wear comfortable flat shoes for safety reasons, as you will be moving about. You will be required during training to get down on the ground therefore suitable attire is recommended.
Welfare and safety: Please keep to areas of the building designated only for our training purposes. All dogs must be kept under the owner’s control and on a lead, except where specifically instructed by our instructors. You are responsible for the conduct of your dog at all times. We provide a safe and secure environment as is practicably reasonable and endeavour to apply good practices with all our training services. We endeavour to run all classes in as safe and professional manner as possible. Helens’ Hounds Dog Training also takes all reasonable precautions when providing behavioural services to minimise the risk of injury from being bitten. However remote, dog training is not without risk therefore participation in training and behaviour services is at the owner’s risk. Helen’s Hounds- Dog Training or any of its individual assistants or helpers, will not accept responsibility for any loss, injury or damage to any persons, or dogs attending a course, or to their property howsoever caused during the provision of dog training activities. Owners are advised to have appropriate pet insurance cover that includes third party liability insurance. Helen’s Hounds - Dog Training has public liability and relevant business insurance to run classes and provide behavioural counselling, providing adequate cover for our business liabilities. Use of information or advice given in connection with the above sessions including but not limited to any liability for errors, inaccuracies, omissions or misleading or defamatory statements. Helen’s Hounds Dog Training will not take responsibility for misinterpretation of advice. Whilst we hope you find the information and guidance given interesting and informative, the contents are for general information only. We believe the contents to be true and accurate as at the date of the session but can give no assurances or warranty regarding the accuracy, currency or applicability of any of the contents in relation to specific situations and particular circumstances. As such, the contents should not be relied upon and professional advice should be taken in specific cases. In addition, none of the content of the session will form any part of any contract between us or constitutes an offer by us. Specific disclaimers may apply in addition to certain content or parts of the session.
Children in class: We encourage family members to attend classes. Children are welcome and when encouraged to participate often make competent handlers. Children under 16 years of age must be accompanied by an adult. Children are encouraged to behave appropriately in the presence of unfamiliar dogs and are requested not to run in class, or distract other dogs from working. For safety reasons it is advisable all children are educated in how to approach an unfamiliar dog. We do provide instruction in how to interact with an unfamiliar dog. Young children may not find training classes exciting. It can be challenging to supervise young children while training a dog. Very young children can become bored and may need another adult to supervise them. If you provide your children with entertainment during a class, please ensure it is quiet and will not distract the class.
Cancellations: Cancellations for a course that has been paid for requires at least 48 hours notice. Course fees will not be refunded within 48 hours notice of the course starting. We are unable to refund course fees once the course has commenced. Any refund will incur a £20.00 administration fee. No refunds/or one to one alternative are given for non-attendance to a course (unless it is deemed that the dog is not able to attend course due to not coping in the class environment). The Landlord of the venues may at short notice cancel our use of the hall of field. Should this occur you will be notified by email as soon as possible. Insufficient numbers booked onto a course may result in the course being postponed or cancelled. In this instance you will be notified of future course dates or offered private tuition. If this is not acceptable a full refund will be given. Requests for a refund and any cancellations, including for one-to-ones are made at the discretion of Helen’s Hounds Dog Training and any decision is made on a case-by-case basis.
Regarding One to One training sessions, if you yourself need to cancel the same 48 hours notice must be given and any unused sessions must be used within 3 months of the original commencement date of the first planned session.
Start times: Please arrive in time for each class as latecomers can be disruptive to the other dogs in class. Dogs arriving late can experience stress if barked at by the other dogs. If you are late and we are working dogs off lead, for safety reasons the doors will be locked. Please wait for a convenient moment and we will open the door for you.
Our methods: As a trainer who is practicing the ways of the IMDT (Institute of Modern Dog Training), we practise kind, fair and effective techniques avoiding the need to use physical correction of any type. Harsh handling of dogs is wholeheartedly discouraged and the use of check chains and other coercive or punitive methods, including lead jerking, shouting or smacking, is not permitted. You may not use any gadget or device in class that we consider aversive, such as slips leads, pinch collars, spray collars, compressed air canisters, rattle cans or water squirters, or any other device, or method, that has potential to cause injury, pain or fear. Any owner who continues to use harsh methods when asked not to, will be asked to leave our classes and not return.
Dogs unfit for class: Welfare and safety of all dogs is paramount to us. Dogs in an unfit state of health due to illness, disease or injury cannot be brought to class. Do not bring your dog to class if they have been in contact with an infectious disease, such as kennel cough or conjunctivitis. If you unsure as to whether your dog is well enough to attend, please refer to your Vet. If your dog is unable to attend you are encouraged to attend the class without your dog so you can maintain continuity of training. Dogs should be adequately protected by vaccination as advised by your vet and verification may be requested. Puppies can attend our classes from one week after their first vaccination has been administered by a Vet. For all puppies’ wellbeing verification of vaccination status must be provided. Failure to provide confirmation will result in puppies not being able to participate in a class. Puppies not having completed their vaccination programme must not walk on the ground outside of the venue and are to be carried into and out of the hall to and from vehicles. Bitches in season are not permitted to attend a class. Please notify us if you consider your bitch may come into season during a course. Refunds are not given though we may offer alternative arrangements, such as deferring to another course.
2. One to one sessions are conducted by myself Helen Pond. Occasionally I will have someone accompany me on a home visit or Zoom conference however you will be asked to approve this beforehand. One to one sessions are designed to target specific training issues or run as a puppy course but just for you. A programme will be devised for your needs based on my diagnosis and specific to your requirements to help you to improve your dogs training needs. If I believe there is a medical condition underlying any issues or a behaviourist is required I will give you details of where to get this type of help, as I am neither a vet or a qualified behaviourist.
Pre-Visit Consultation Form: This helps build a case history and you should complete this as fully and as honestly as possible, citing examples where necessary. You may be asked to provide video footage of your pet’s behaviour on a day-to-day basis as this can aid the consultation process, as it is possible your pet will not perform certain behaviours during my visit. It is not necessary to provoke your pet into performing the problem behaviour, as I do not need to see the full extent of the training need. It is important that the above are completed and returned to me prior to the consultation. Failure to do so may delay the consultation or incur additional costs due to postponement of the appointment. If you schedule an appointment but do not return all of the requisites for a consultation at three days prior to your appointment, I reserve the right to cancel your appointment.
During: The consultation will take place via Zoom or at your home however I may ask to accompany you on a walk. Practical aspects of the programme are included and will be demonstrated to you.
Fees must be paid at least 48 hours prior to the consultation and include all pre-visit correspondence and contact, the initial consultation and an assessment. Any parking expenditure, if applicable, will be in addition. There is no travel charge for journeys within 8 miles of TN3 postcode outside this radius there will be an additional charge of 45p per mile including return travel. If you need to cancel your appointment please inform me, allowing 48-hours notice. Cancelled appointments with less than this can lead to no refund of payment.
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3. Website Intellectual property rights: The Helen’s Hounds Dog Training website and its content, including without limitation the design, text, graphics and all software and source codes connected with the website and its services, are protected by copyright and other intellectual property rights and legislation. In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted or distributed without the prior written consent of the copyright holder. For downloadable handouts and factsheets, permission is granted for one copy to be printed per owner for personal use. Handouts and factsheets cannot be altered, modified or reworded for further distribution. Photographs, video or any graphics cannot be used without the accompanying text or without obtaining the permission of the copyright holder. Material from this website is for personal use only and is not to be redistributed. To our knowledge the books, DVDs, training devices or equipment sold or promoted via this website are to promote only kind, fair and effective methods. We do not intend to endorse any material that advocates the use of punishment or harsh methods. Opinions and advice given through this website via these materials may not reflect those of Helen’s Hounds - Dog Training
External links: Any external link via this website is provided for convenience. Use of links or their content is at your own risk. I am happy to link to other websites however please contact us first before linking to this website.
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